Privacy Policy

Last updated: April 2026

1. Who we are

Zylrio is a cloud-based laboratory information system (LIS) for pathology labs in India. It enables labs to manage patient registration, enter results, generate reports, and deliver them via WhatsApp.

2. Role of Zylrio

Zylrio acts as a data processor under the Digital Personal Data Protection Act, 2023. The laboratory using Zylrio is the data fiduciary and is solely responsible for:

  • collecting patient data
  • obtaining patient consent
  • ensuring data accuracy

Zylrio processes data only on instructions from the lab.

3. Data processed

Zylrio processes data entered by labs, including:

  • Patient details (name, age, gender, phone number)
  • Test panels and results
  • Collection and report dates
  • Referring doctor details
  • Payment information
  • Lab configuration (name, logo, signatories)
  • Staff login details

Zylrio does not independently collect patient data.

4. Purpose of processing

Data is processed strictly to provide the service, including:

  • generating lab reports
  • storing and retrieving records
  • delivering reports via WhatsApp
  • providing dashboards to lab staff

Zylrio does not sell or monetise patient data.

5. Third-party services

Zylrio relies on third-party infrastructure providers, including:

  • Supabase — database, storage, authentication
  • Vercel — application hosting
  • Meta Platforms — WhatsApp message delivery

These services may process and store data as part of service delivery.

6. Data security

Zylrio uses industry-standard measures such as HTTPS and access controls to protect data. However, no system can guarantee absolute security. Zylrio does not warrant that the service will be completely secure or free from vulnerabilities.

7. Data retention

Data is retained while the lab account is active. Upon account termination, data is typically deleted within 30 days, unless required to be retained for legal or operational purposes.

8. Patient rights

Patients may contact their respective lab to request access, correction, or deletion of their data. Zylrio assists labs in fulfilling such requests where applicable.

9. Contact

For privacy-related queries: reaganmendes0@gmail.com